Terms & conditions

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Please read the terms and conditions;

By accessing the site, you declare that you have read and understood the general conditions of use and declare that you are bound by these conditions. Please note that we can change the terms of use at any time without notice. Your use of the site will be considered as your acceptance of the revised general conditions.

1-Intellectual property

All intellectual property on the site is owned by us and includes any element protected by copyright and / or trademark. All trademarks are owned, registered and / or licensed by us. All content on the site including, but not limited to, text, images, products, graphics, videos, photos and any other content, is a collective work under Canadian law or under any other copyright and is the property of La Petite Ourse. The elements appearing on this site may not be copied, reproduced, re-published, displayed, distributed, or modified, in whole or in part, whether in text, graphic, audio, video or executable form, without our written authorization.

2-Use of company content

The company's content may be used for no purpose other than the use of the site and the products offered on the site. Nothing in this document can be interpreted as granting you a license or intellectual property rights.

3-User account and use of the account

You are solely responsible for your user account, the maintenance, confidentiality and security of your user account and all passwords associated with your user account as well as the activity of any person who has access to your account with or without your permission;

You agree to immediately notify us of any unauthorized use of your user account, a password linked to your user account or any other breach of the security of your user account and you agree to come to us, as you may be asked, to help stop or remedy any breach related to your account; and

You agree to provide true, accurate and current user information, as we may request from time to time, and you agree to notify us of any changes to your user information as required so that the information we hold are truthful, accurate and current.

4-Payment

When you make a purchase on the site, you agree to provide a valid payment instrument. Pay attention to the details of the transaction since the total price may include taxes, delivery costs for which you are responsible.

When you provide us with a payment instrument, you declare that you have permission to use this payment instrument. When you make a payment, you authorize us and the payment service we use to charge the total amount to the payment instrument you have designated for the transaction. You also authorize us to collect and record this payment instrument as well as any other information related to the transaction.

If you are paying by debit or credit card, we may obtain a pre-authorization from the card issuer up to the total amount of the transaction. If you choose to cancel a transaction before it is completed, the funds used for pre-authorization may not be available immediately in your account.

We reserve the right to cancel any transaction if we are of the opinion that the transaction violates these general conditions of use or if we are of the opinion that by doing so we can prevent financial loss.

In order to prevent any financial loss, we may contact the issuer of your payment instrument, the police or any affected third party (including other users) and may share the details of any payment with which you are associated if we believe that such action could prevent financial loss or an offense against the law.

5-Sale of products

We are committed to being as accurate as possible with respect to all information about the goods, including product descriptions and images. However, we do not guarantee the accuracy or reliability of any information relating to a product and acknowledge and agree that the purchase of such products is at your own risk. We reserve the rights to cancel a sale in the event of an error on the products and/or on the price indicated.

6-Shipping, delivery, return policy

You agree to ensure payment for any items you may purchase on the site, and you acknowledge and agree that prices are subject to change. When you purchase a physical product, you agree to provide us with a valid email address and delivery address as well as valid billing information. We reserve the right to refuse or cancel an order for any reason whatsoever, including an error or omission in the data you provide to us. If applicable, if the payment has already been processed, we will refund the purchase price.

Please note that, due to the speed of delivery, no modifications are possible after you order. Please make sure beforehand that all your information is correct. It is your responsibility to provide accurate information and you cannot claim any refund or compensation if the incorrect information provided results in not receiving the products. We may require additional information from you before confirming the sale and we reserve the right to place any additional restrictions on the sale of our products. Shipping and delivery costs as well as expected delivery dates are subject to change due to unforeseen circumstances.

For any questions, you agree to contact us at the following email address: info@lapetiteourse.ca

If you are not satisfied with a good that you have purchased or if you wish to know our return policies, refer to the "delivery and warranty" section of our website.

7-Acceptable use of the site

You agree not to use the site for illicit purposes or any other purpose prohibited under this clause. You agree not to use the site in any way that could harm the site, services or commercial activity of La Petite Ourse.

8-Protection of privacy

By using our site, you may provide us with certain information. By using the site you authorize us to use your information in Canada and in any country in which we may operate.

When you register for a user account, you provide us with a valid email address and you may also provide us with certain additional information, such as your name and delivery information. We use the information collected from you to ensure that you have a good experience on our site. We may also trace some of the passive information received to improve our marketing and analytics and to do this we may work with our third party suppliers.

If you wish to block our access to any passive information that we receive from the use of various technologies, you can choose to disable cookies in your web browser. Please note that we will still receive information about you that you provide to us, such as your email address.

9-Guarantee

Although we have made reasonable efforts to ensure that the content on this site is accurate, we cannot guarantee that the content is error-free, up to date or complete. In no case can we be held responsible for any damage that may arise from an error on the site.

We assume no responsibility for any damage arising from the misuse of the content of the site. We also cannot guarantee that the site will be available without interruption, without error or omission, or that the faults will be corrected. It is also not possible to guarantee that the site and the servers that make it available are free of viruses or harmful components. The site and its content are provided "as is" and "as available" without declaration, warranty or condition of any kind, express or implied.

10-Confidentiality

Communications via the Internet are subject to interception, loss or alteration, therefore, you acknowledge that the information or elements that you provide by electronic means as a result of accessing or using this site are neither confidential nor exclusive , except to the extent required by applicable law and that unprotected email communications over the internet may be intercepted, altered or lost.

For more information, please see our Privacy Policy.

11-Limitation of liability

We are in no way responsible for any damage you may suffer as a result of your use of the site, to the fullest extent of the law.

12-Questions and additional information

For any questions or for more information, please contact us at the following address: info@lapetiteourse.ca